Intro Chat Window Html
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of the particular tool, and using live chat available on your own site is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Window Html
The Live chat program is much more involved than your normal client. You’ll be able to observe every one of the visitors which are on your site at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website which looks somewhat old fashioned. It seems like it’s full of advertisements, except it is only a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between agents. Another agent can follow the situation and answer within seconds. It is helpful when an agent does not possess the knowledge to solve the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Chat Window Html
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and annually. Paying annually is the best alternative or all the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the program, you may discover there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of further operators) could be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from that point. Chat Window Html