Intro Chat With A Pharmacist
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat which can be found on your site is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Chat With A Pharmacist
The Live chat program itself is a great deal more involved than your average client. You will be able to see each of the visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of this information is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which seems somewhat old fashioned. It looks like it is full of ads, except it’s only a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving representatives. Another agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat With A Pharmacist
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the impression that everything there does not have any character too. The video tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal alternative or all the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the program, you might discover there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Chat With A Pharmacist