Why Select Crisp? Chat With Customers On Your Website
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics could be significant for you too. Chat With Customers On Your Website
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are looking for quality service and not quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we create because we actually wish to earn contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we don’t want to restrict the user to the usage of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send certain emails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is rather Interesting, it is something you can control. You could choose one accounts for the entire group (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to get this personal approach to our clients the notion of using one account for the whole group was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier programs to see the way the price scales . The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for testing. Chat With Customers On Your Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our tools – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier programs and feature together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those feature we didn’t need but might have to pay for. We are glad to state we think we have the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are searching for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a query or want to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Chat With Customers On Your Website