Background Chat With Support
There is no reason live chat should not be simple. Chat With Support
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses provide instant replies and convert more leads.
You’re not likely to locate anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let us take a deeper look to the live chat system to understand who it’s best for and which of those features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally positive evaluations. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said they were able to persuade customers to commit to a buy within moments of communicating through the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real time. So if somebody is looking at a pair of shoes that you sell on your website, you know exactly what to start talking about, and you even have the tools for making canned responses for specific components of your site. Chat With Support
The obvious beginning to this particular review is the true chat interface. Does it feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats come in real-time), but it also allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like before, during and after the conversation. Don’t hesitate to change around colours, set causes for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to manage live chats while on the move. For example, if you need to leave the office but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are all carried over to the cellular apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real time. Your customer support is constantly managed, as it functions just like texting from the cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is supplied for reading about updates and suggestions, while the Guides page is full of information about how best to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email service in-app and on the web site for many programs. Chat With Support
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the company delivers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics you don’t get together with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 website, unlimited chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the former plan and service for ten users, five sites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping down expenses. In this report, we discuss with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following directions to learn the cancelation terms along with other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large support groups. Chat With Support