Intro Chat With Us
There is no reason live chat should not be simple. Chat With Us
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more leads.
You are not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with clients who need answers fast.
So let us take a deeper look into the live chat system to understand who it is ideal for and all of those features are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate due to its user friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a buy within minutes of communication through the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real time. So if somebody is looking at a pair of shoes that you sell on your site, you know exactly what to begin speaking about, and you have the instruments for creating canned responses for specific parts of your site. Chat With Us
The obvious beginning to this particular review is the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like before, during and after the dialog. Don’t hesitate to change about colours, set triggers for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You have the chance to decide on the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the go. By way of example, if you have to leave the office but still want to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer service is continually handled, since it functions just like texting from the phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll find for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email service in-app and about the web site for all plans. Chat With Us
Pure Chat does not have a free trial. But you don’t need one at all, since the company delivers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for one user, one site, unlimited chats per month, a 1 day discussion history and native cellular programs.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and service for ten users, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free plan for people just testing out the system, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can help you keep expenses down. In this report, we share with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big support groups. Chat With Us