Introduction Chat With Website Visitors
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Chat With Website Visitors
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, accessible from the program’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this handy little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each of the folks on our website.
Speaking of traffic Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Chat With Website Visitors
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the whole documentation developers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the quality of your customer services.
Concerning the Plan, The whole website looks very nice and that I can also say that UX does not lack in that department. There is 1 thing which confused me when I was on the main websiteI clicked on the chat window three times, before I understood that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other programs using a wider selection of features To satisfy their future customers. Chat With Website Visitors