Background Chat With You
There is no reason live chat should not be easy. Chat With You
It’s about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more prospects.
You’re not going to find anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat platform to know who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said that they have been able to convince customers to commit to a buy within moments of communication via the app. He also likes how the tool supplies them with a way to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. By way of example, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to start talking about, and you have the instruments for creating canned responses for certain components of your site. Chat With You
The obvious start to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks come in real-time), but it also lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and following the dialog. Feel free to change about colours, set causes for when the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the move. By way of example, if you need to leave the office but still wish to give the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are taken over to the mobile apps. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is continually handled, as it works like texting from your cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. By way of instance, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on how to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you an notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and on the website for many plans. Chat With You
Pure Chat does not have a free trial. However, you do not want one at all, since the provider offers a strong free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one site, boundless chats each month, a one day chat history and native mobile apps.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and support for ten users, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free program for people simply testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it is essential that the program integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and small operations with just a couple of products and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large support groups. Chat With You