Overview Chat WordPress
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Chat WordPress
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, available from the program’s sidebar — there land each the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about each of the folks on our site.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Chat WordPress
A nice addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which track the level of your customer service.
Concerning the design, The entire site looks very nice and that I may even say that UX doesn’t lack in that section. There is one thing which confused me though: when I had been on the primary site , I clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a basic live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and providing other plans using a larger selection of attributes To meet their future customers. Chat WordPress