Summary Chat WordPress Theme
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Chat WordPress Theme
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, accessible in the program’s sidebar — there territory all the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about each the people on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Chat WordPress Theme
A nice addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, which is the whole documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the quality of your customer services.
In terms of the Plan, The entire site looks very nice and I may even say that UX doesn’t lack in that section. There is 1 thing which confused me when I had been on the primary site I clicked on the chat window three times, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and providing other plans with a larger selection of features To meet their future customers. Chat WordPress Theme