Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat available on your site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat247
The Live chat app is much more involved than your average customer. You’ll be able to see every one of the visitors that are on your site at any given time, in addition to their own IP address, their referral source, their local time, working system and much more. While some of this information is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site that looks a little old fashioned. It looks like it’s packed with ads, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between agents. The other representative can follow the situation and reply within minutes. It is useful when an agent doesn’t possess the knowledge to address the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat247
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the program, you may discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Chat247