Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and using live chat which can be found on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Chat4Support
The Live chat app itself is much more involved than your average client. You will be able to see each of those visitors which are on your site at any given time, as well as their own IP address, their referral source, their regional time, working system and a whole lot more. Though some of this information is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website that seems a little old fashioned. It looks like it’s packed with ads, but it’s just a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. Another representative can follow the case and reply within minutes. It’s helpful when an agent does not possess the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Chat4Support
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole website. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer support on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal option or all of the plans. They offer 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight in what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you might discover there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Chat4Support