Overview Chatbot Vs Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable facets of this tool, and using live chat available on your own website is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Chatbot Vs Live Chat
The Live chat app itself is a great deal more involved than your average client. You will have the ability to observe every one of the visitors which are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, working system and much more. While some of the information is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that seems a little old fashioned. It looks like it is packed with ads, except it’s only a site version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving representatives. The other representative can follow the situation and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Chatbot Vs Live Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is the best option or all the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from that point. Chatbot Vs Live Chat