Why Select Crisp? Chatbox
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the perfect choice for your business and startup too. You may understand how to compare live talks and that metrics might be important for you also. Chatbox
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our choice was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we tried had that attribute, a few at higher price tags, others together with a poorly implemented search feature, and so the history wasn’t available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do at Storyblokwe do not wish to restrict the consumer to the use of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to observe how the price scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. Chatbox
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade programs and feature together with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but might need to pay for. We are glad to say that we think we have the very best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are thankful we made that decision. If you have a query or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Chatbox