Why choose Crisp? Chate Live
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect choice for your business and startup too. You will know how to compare live chats and which metrics might be important for you also. Chate Live
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we tried had this feature, some at higher price tagsothers together with a badly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can’t limit on the connections we make because we really wish to make contact with all of them. Endless contacts was what we were looking for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do in Storyblok, we do not wish to limit the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats offer. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really like the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with most options ), or you could go for a single seat for each team member. Since we like to have this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan against most of the high tier programs to see how the price scales . The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Chate Live
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and attribute with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those feature we did not need but would need to cover. We are pleased to state that we believe we have the very best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are looking for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a question or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Chate Live