Why Select Crisp? Chathour
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect decision for your business and startup as well. You will understand how to compare live talks and that metrics could be important for you too. Chathour
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live chats we tried had this feature, some at higher price tagsothers together with a badly implemented search feature, and so the background was not available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we create because we really want to earn contact with them all. Endless contacts was what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do at Storyblokwe do not wish to limit the consumer to the use of this system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live chats provide. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send specific mails to specific target groups and : we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose one account for the whole team (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to have that personal approach to our clients the notion of using one accounts for the whole group was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to observe how the price scales again. The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Chathour
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower tier plans and feature with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but might need to pay for. We’re glad to state we think we have the best match for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a question or wish to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Chathour