There’s no motive live chat shouldn’t be simple. Chathour
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more leads.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let us take a deeper look into the live chat platform to know who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally positive evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within moments of communicating via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to see which users are browsing your site in real time. So if somebody is considering a pair of sneakers that you sell on your site, you know exactly what to start talking about, and you have the tools for creating canned responses for certain parts of your website. Chathour
The obvious beginning to this review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the talks come in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like before, during and following the conversation. Feel free to change about colors, set causes for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d like to handle live chats while on the move. For example, if you have to leave the office but still wish to give the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually executing the chats, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer support is continually managed, as it functions just like texting from your cell phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics over time. You can track your client satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is full of information on how best to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and about the website for many programs. Chathour
Pure Chat does not have a free trial. However, you do not need one at all, because the company delivers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, boundless chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can help you keep expenses down. In this article, we discuss with you a few responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other software your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with big support teams. Chathour