Introduction Chatlive Com
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat which can be found on your website is a process that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chatlive Com
The Live chat app itself is much more involved than your normal client. You will be able to see each of those visitors which are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, working system and much more. Though some of this info will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website which looks somewhat old fashioned. It seems like it’s packed with ads, but it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you should take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
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Provide Support Benefits
Customization
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between agents. Another representative can follow-up the situation and answer within minutes. It’s useful when an agent does not have the knowledge to address the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Chatlive Com
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any personality as well. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it certainly discourages people like me by using this program.
Software Connections
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
Cost
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or each the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you might discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Chatlive Com
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