Summary Chats Live Online
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Chats Live Online
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox section, available from the program’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about all the people on our site.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Chats Live Online
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for developers, which is the whole documentation developers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer service.
Concerning the Plan, The entire website looks very nice and I can even say that UX doesn’t lack in that section. There is one thing that confused me when I had been on the primary site , I clicked on the chat window three days, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and supplying different plans with a larger selection of attributes To satisfy their future customers. Chats Live Online