Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable facets of the tool, and having live chat available on your own website is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chatscript
The Live chat app is much more involved than your average customer. You’ll be able to see each of the visitors that are on your website at any given time, as well as their IP address, their referral origin, their local time, operating system and much more. Though some of the information will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site which seems a little old fashioned. It looks like it’s packed with ads, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between representatives. Another agent can follow the case and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Chatscript
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best alternative or each the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight into what clients are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you may find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Chatscript