Giving your software the name of an entire Category of software is quite a bold move. Their title”LiveChat” certainly sends out a message:”we would like to shape the market.” We are going to find out if that is true. Chatstar
It’s worth noting that unlike other suppliers within this area, LiveChat bills you a concurrent user. That means one chair may be used by multiple agents, which is particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 a month. Should you want more than only four topics and a full chat history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you create a decision to buy Live Chat Software it’s important not only to observe how pros assess it in their reviews, but also to discover if the real people and companies that buy it are actually happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a wide range of social networking sites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you could use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your team to talk with customers and potential customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross-platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of features and Capabilities, and probably the most tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check whether they are using shopping cart, or even abandoning an order–and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time compared using a phone representative. The software can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the rate of your team’s answers and evaluate how to improve your service. Chatstar
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing platform built into the platform. For this alone, you gain a significant edge over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone cannot handle, and allows you to get rid of lengthy queues while engaging customers with your quick replies. Its ticket management capacity allows to supply tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which can be used to spot areas that can be optimized and improved. It is possible to measure chat length, first response times, and queued visitors. These reports, along with staffing forecast, can help you correct the number of agents to cover all chats. Clients can also see the amount of chats, attained goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management for example readily changing any portion of the chat window, both in terms of appearances in addition to behaviour. You could also add your own social media buttons so that your customers can reach your fan page straight from discussion, and even customize agent profiles not only with names and titles but also with real photos to find the best outcomes. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support providing you not just an efficient and dependable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code on your sites and you’re good to go, allowing a real-time tool to engage and interact with your customers or clients, and measuring the results of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your online business. Chatstar
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees at the background that she was requesting a return policy. As he expects — she would like to return her shoes. As it is Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Characteristics: chat background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer service.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what is shop’s return policy. She wants an reply to her question when possible but she does not like making calls. Luckily, she is able to start a chat with a live chat agent. Jane types in her question unaware that Dave can see what she is writing. As her query is quite a common one, Dave enters a previously saved message, so that he does not have to write it over. Jane sends her message and inside a second she gets a link to the return coverage and a complete explanation of steps she should take. She finishes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed yearly ) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be managed more easily by your group with different statuses (open( pending( solved).
It is not the cheapest live chat software but surely one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think that they would have to look no more. Chatstar