Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat which can be found on your own site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chatstar
The Live chat app itself is much more involved than your average client. You’ll have the ability to observe each of those visitors which are on your website at any given time, as well as their own IP address, their referral source, their regional time, operating system and much more. Though some of this info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website that looks a little old fashioned. It seems like it’s packed with ads, except it is just a website edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving representatives. Another agent can follow the situation and reply within minutes. It’s useful when an agent does not possess the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Chatstar
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best alternative or each the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight into what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from there. Chatstar