Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat which can be found on your website is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chatsurvey
The Live chat program is a great deal more involved than your normal customer. You’ll have the ability to see each of those visitors which are on your website at any particular time, in addition to their own IP address, their referral source, their regional time, operating system and a whole lot more. Though some of this information will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site which looks a little old fashioned. It looks like it is packed with ads, except it’s only a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving agents. The other agent can follow-up the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Chatsurvey
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best option or each of the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you may find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Chatsurvey