Overview Chatting On The Phone
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Chatting On The Phone
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, available from the app’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about each the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Chatting On The Phone
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
In terms of the Plan, The entire website looks really nice and I may also say that UX does not lack in that section. There’s 1 thing which confused me when I had been on the primary websiteI clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and providing different programs with a wider range of attributes To satisfy their future clients. Chatting On The Phone