There’s no motive live chat shouldn’t be simple. Chatting
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more leads.
You’re not likely to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat system to know who it is ideal for and which of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is simple to set up and navigate due to its user friendly interface. They also enjoy how the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within minutes of communicating via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may track your traffic. By way of instance, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you know precisely what to start speaking about, and you have the instruments for creating canned responses for certain parts of your website. Chatting
The obvious beginning to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and following the conversation. Feel free to change about colors, set triggers for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the chance to go with the default stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the move. By way of instance, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer support is continually managed, since it works just like texting from the phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll discover for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information about how best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email service in-app and about the web site for many plans. Chatting
Pure Chat does not have a free trial. But you do not need one at all, since the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get together with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, one website, boundless chats per month, per one day chat history and native cellular apps.
Starter — For $20 a month you receive support for two consumers, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five websites, an infinite chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep expenses down. In this report, we share with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read these instructions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s important that the program integrates with other applications your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large support groups. Chatting