Why Select Crisp? Chatyour
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Chatyour
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others together with a poorly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can not limit on the contacts we make because we really wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do in Storyblokwe don’t wish to limit the user to the use of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something that you can control. You could choose one accounts for the whole team (which is cheap with most solutions), or you could go for a single seat for each team member. Since we like to get this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier programs to see how the price scales . The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for analyzing. Chatyour
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they operate and function together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your clients. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and attribute with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those attribute we didn’t need but would have to pay for. We are glad to state we believe we got the best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all clients who are searching for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you’ve got a question or wish to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Chatyour