There is no reason live chat shouldn’t be easy. Chatyour
It’s all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more leads.
You are not likely to locate anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers fast.
So let’s take a deeper look to the live chat system to understand who it is ideal for and all of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is easy to set up and navigate because of its user friendly interface. They also like the way the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within moments of communicating via the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real time. So if somebody is considering a pair of shoes that you sell on your website, you understand precisely what to begin speaking about, and you have the tools for creating canned answers for certain parts of your site. Chatyour
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like prior to, during and following the conversation. Feel free to modify around colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. For instance, if you need to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is constantly managed, since it works like texting from your phone.
The reporting is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is filled with advice about how to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and on the web site for many programs. Chatyour
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider delivers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of features you don’t get together with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, unlimited chats per month, a one day discussion history and native cellular programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything from the former plan and service for ten consumers, five sites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep expenses down. In this report, we share with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the software integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big support teams. Chatyour