Intro Chcage005 Assessment Answers
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable facets of this tool, and using live chat which can be found on your website is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chcage005 Assessment Answers
The Live chat app is much more involved than your average customer. You will have the ability to see each of the visitors which are on your site at any particular time, in addition to their IP address, their own referral origin, their regional time, working system and much more. Though some of the info is going to be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a website that seems somewhat old fashioned. It looks like it is full of advertisements, except it’s only a website version of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the case and answer within seconds. It’s helpful when an agent does not possess the knowledge to address the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Chcage005 Assessment Answers
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal option or each the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might discover there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this program a download, check it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Chcage005 Assessment Answers