Intro Chcage005 Assessment
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat which can be found on your own site is a process which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chcage005 Assessment
The Live chat app itself is much more involved than your normal client. You’ll have the ability to observe each of the visitors which are on your site at any particular time, in addition to their IP address, their referral origin, their local time, operating system and much more. Though some of this info is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website that looks somewhat old fashioned. It looks like it’s full of advertisements, but it is only a site version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving agents. The other representative can follow the case and reply within minutes. It’s useful when an agent does not have the knowledge to address the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Chcage005 Assessment
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the best option or all the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight in what clients are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you may find there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Chcage005 Assessment