Intro Chcage005
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of this particular tool, and using live chat which can be found on your own website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Chcage005
The Live chat program is much more involved than your normal client. You will be able to see each of the visitors which are on your website at any particular time, as well as their own IP address, their referral source, their local time, working system and a whole lot more. Though some of the information is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You are brought to a website which seems a little old fashioned. It seems like it is packed with advertisements, except it is only a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
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Provide Support Advantages
Pairing
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. The other agent can follow-up the situation and reply within seconds. It’s useful when an agent does not possess the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spelling checker
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Chcage005
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your site, it certainly discourages people like me by using this software.
Integrations
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information gives you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you might find there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Chcage005
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