Why choose Crisp? Cheap Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics could be important for you too. Cheap Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had that feature, a few at higher price tags, others together with a poorly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can not limit on the contacts we make because we really wish to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do in Storyblokwe don’t want to restrict the user to the usage of this system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live chats provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Interesting, it is something that you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you might go for one chair for every team member. Since we like to have that personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier plans to see how the cost scales . The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Cheap Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower tier programs and attribute with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we didn’t need but would need to cover. We are glad to state that we think we got the best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients who are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. If you have a query or want to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Cheap Live Chat Software