Why Select Crisp? Cheap Live Chat Software For Website
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics might be significant for you too. Cheap Live Chat Software For Website
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we really want to make contact with them all. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do in Storyblokwe do not wish to restrict the consumer to the use of this system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send relevant content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we like to send certain mails to specific target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Intriguing, it is something you can control. You could choose one account for the entire group (which is cheap with most options ), or you could go for a single seat for each team member. Since we like to have that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the price scales . The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Cheap Live Chat Software For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and attribute together with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we did not need but would need to pay for. We’re pleased to state that we think we got the very best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients that are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. In case you’ve got a question or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Cheap Live Chat Software For Website