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Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Cheap Websites Like Ebay
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, accessible from the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data — this handy little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about each the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Cheap Websites Like Ebay
A nice addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the level of your customer services.
In terms of the Plan, The whole website looks very nice and I may even say that UX does not lack in that section. There is one thing which confused me though: when I had been on the primary site , I clicked on the chat window three times, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I think They will be scaling and providing different plans with a larger range of attributes To satisfy their future customers. Cheap Websites Like Ebay