Why choose Crisp? Cheapest Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you also. Cheapest Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers combined with a badly executed search feature, and so the background was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we create because we actually wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do at Storyblok, we do not wish to restrict the consumer to the usage of this machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live chats offer. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is rather Interesting, it’s something that you can control. You could choose 1 account for the entire group (which is cheap with the majority of options ), or you could go for a single seat for every team member. Since we like to get this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to observe the way the price scales again. The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Cheapest Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and attribute with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those attribute we didn’t need but would need to cover. We’re pleased to state we believe we got the best match for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers that are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a question or want to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Cheapest Live Chat Software