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Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Checkbox For
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, available in the program’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their information — this handy little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors department, telling us about all the folks on our site.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Checkbox For
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, which is the whole documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the design, The whole website looks very nice and I may also say that UX doesn’t lack in that section. There is one thing that confused me when I had been on the primary website, I clicked on the conversation window three days, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing other plans using a wider selection of attributes To meet their future clients. Checkbox For