Why choose Crisp? Chris Chataway\’S Time Against Roger Banister
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right choice for your company and startup as well. You may understand how to compare live chats and which metrics could be significant for you also. Chris Chataway\’S Time Against Roger Banister
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity and the pricing appears to outperform the benefit. Our choice was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we make because we actually wish to earn contact with all of them. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do in Storyblokwe don’t want to limit the consumer to the usage of the machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we analyzed and largely available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live talks provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send specific mails to specific target groups and again: we really like the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 account for the whole group (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to have this personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have started to compare the very first paid program contrary to most of the high tier programs to observe the way the price scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for testing. Chris Chataway\’S Time Against Roger Banister
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and feature with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those attribute we did not need but might need to cover. We are pleased to say we believe we have the very best fit for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a question or want to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Chris Chataway\’S Time Against Roger Banister