Why Select Crisp? Cisco Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your business and startup too. You will know how to compare live talks and that metrics might be significant for you also. Cisco Live Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, some at higher price tags, others together with a poorly implemented search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They believe the identical way we do at Storyblok, we don’t want to restrict the user to the use of the machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks offer. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we like to send certain mails to specific target groups and : we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it is something you can control. You could choose 1 account for the whole group (which is cheap with most solutions), or you could go for a single chair for each team member. Since we like to get that personal approach to our customers the idea of using one account for the entire group was dropped instantly. We have started to compare the very first paid program against most of the high tier programs to see the way the cost scales again. The highest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Cisco Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and feature with the highest tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those attribute we did not need but would have to cover. We’re glad to state that we believe we have the best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are searching for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a question or wish to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Cisco Live Chat Software