Introduction Cites Help Desk
There’s no reason live chat shouldn’t be simple. Cites Help Desk
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more prospects.
You are not going to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat system to understand who it is ideal for and which of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s generally positive evaluations. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within moments of communication via the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their products without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your traffic. For instance, if you’re sitting on the Chat backend you’ve got the ability to see which users are surfing your site in real time. So if someone is looking at a pair of shoes you sell on your website, you know precisely what to begin speaking about, and you even have the instruments for making canned answers for specific parts of your website. Cites Help Desk
The obvious beginning to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like prior to, during and after the dialog. Feel free to modify about colors, set triggers for when the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of instance, if you need to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular programs. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your site in real-time. Your customer service is continually handled, as it functions like texting from the phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. You can track your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with information on how to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email support in-app and on the web site for all programs. Cites Help Desk
Pure Chat does not have a free trial. But you do not need one at all, since the provider offers a strong free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of features you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, a one day chat history and native mobile programs.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything from the former plan and support for ten users, five websites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can assist you in keeping expenses down. In this article, we share with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read these instructions to find out the cancelation terms along with other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
When choosing a live chat software, it is important that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large support groups. Cites Help Desk