Overview Classic Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your own site is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Classic Chat
The Live chat app itself is a great deal more involved than your normal customer. You will be able to observe each of the visitors that are on your website at any particular time, as well as their IP address, their referral source, their regional time, working system and much more. While some of this information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a site which seems a little old fashioned. It seems like it’s full of ads, except it is just a site edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving representatives. The other agent can follow-up the case and answer within seconds. It is useful when an agent does not possess the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Classic Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The movie tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or each of the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight into what customers are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you might find there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Classic Chat