Introduction Clear Support Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the particular tool, and having live chat which can be found on your own website is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Clear Support Chat
The Live chat program is much more involved than your average client. You’ll have the ability to observe every one of those visitors that are on your site at any given time, as well as their own IP address, their referral origin, their local time, operating system and a whole lot more. Though some of this information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website that seems a little old fashioned. It seems like it is full of ads, but it’s only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving agents. The other agent can follow-up the case and answer within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Clear Support Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there does not have any character too. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info provides you an insight in what clients are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. Clear Support Chat