Intro Click And Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of this tool, and having live chat available on your own website is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Click And Chat
The Live chat program is much more involved than your average customer. You’ll have the ability to observe every one of those visitors that are on your site at any given time, as well as their IP address, their own referral origin, their regional time, operating system and much more. Though some of this info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site which looks a little old fashioned. It seems like it’s packed with ads, but it is just a website version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
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Provide Support Advantages
Pairing
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving representatives. The other agent can follow the situation and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Due to moving talks there is no delay, which increases client satisfaction.
Spelling checker
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Click And Chat
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any character as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your website, it definitely discourages individuals like me by using this software.
Integrations
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
Cost
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Click And Chat
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