Background Click Chat
There is no reason live chat should not be easy. Click Chat
It is about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more leads.
You’re not going to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers fast.
So let us take a deeper look to the live chat platform to understand who it is best for and which of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user friendly interface. They also like how the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said they were able to persuade customers to commit to a buy within moments of communicating via the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He explained that making it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your site in real-time. So if someone is considering a pair of shoes that you sell on your site, you know exactly what to start talking about, and you even have the instruments for creating canned responses for specific components of your website. Click Chat
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to change around colours, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would like to manage live chats while on the move. By way of example, if you need to leave the workplace but still wish to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer support is constantly managed, as it functions like texting from your phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can monitor your client satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is filled with information on the best way to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and about the website for many plans. Click Chat
Pure Chat does not have a free trial. However, you do not need one at all, since the provider offers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything from the former plan and service for ten consumers, five websites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for individuals simply testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this report, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big support groups. Click Chat