Background Click Here To Chat
There’s no reason live chat shouldn’t be simple. Click Here To Chat
It is about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more prospects.
You are not likely to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat platform to know who it is best for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally positive evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd said that they have been able to persuade customers to commit to a buy within minutes of communication through the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. By way of instance, if you’re sitting on the Chat backend you have the ability to see which users are surfing your website in real time. So if someone is considering a pair of sneakers you sell on your site, you know precisely what to start talking about, and you have the tools for making canned responses for certain components of your site. Click Here To Chat
The obvious beginning to this particular review is that the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to change around colors, set triggers for when the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the move. For instance, if you have to leave the workplace but still want to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer service is constantly managed, since it functions just like texting from your cell phone.
The reporting is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll discover for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is full of advice on the best way to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and on the website for all programs. Click Here To Chat
Pure Chat does not have a free trial. But you do not need one at all, because the company offers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 a month you get everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the machine, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this report, we share with you a few answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read these instructions to find out the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
When choosing a live chat program, it’s essential that the program integrates with other software your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with only a few goods and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big support teams. Click Here To Chat