Introduction Click Live Chat
There is no reason live chat should not be easy. Click Live Chat
It is about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more leads.
You are not going to find anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let’s take a deeper look to the live chat platform to understand who it’s ideal for and which of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has normally positive ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd said that they were able to convince customers to commit to a buy within moments of communicating through the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your visitors. For instance, if you are sitting on the Chat backend you have the capability to see which users are surfing your website in real-time. So if somebody is considering a pair of sneakers you sell on your site, you understand precisely what to start talking about, and you have the tools for making canned answers for certain components of your site. Click Live Chat
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees all of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the chats arrive in real time ), but it also allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and following the conversation. Don’t hesitate to modify around colors, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would love to handle live chats while on the move. For instance, if you need to leave the office but still wish to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real-time. Your customer service is continually handled, as it functions just like texting from the cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you will find for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is filled with advice on how best to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email service in-app and about the web site for many programs. Click Live Chat
Pure Chat does not have a free trial. But you don’t want one at all, because the company delivers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let us Look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats each month, a 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything from the previous plan and service for ten consumers, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep expenses down. In this report, we share with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the software integrates with other software your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and small operations with just a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid groups. Click Live Chat