Introduction Click To Chat Best Practices
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and having live chat available on your site is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Click To Chat Best Practices
The Live chat app is much more involved than your average customer. You will be able to observe each of the visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. While some of the information is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site that looks a little old fashioned. It seems like it’s packed with advertisements, but it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. Another agent can follow the situation and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Click To Chat Best Practices
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the program, you might find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from there. Click To Chat Best Practices