Intro Click To Chat
There’s no reason live chat shouldn’t be easy. Click To Chat
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small companies provide instant answers and convert more prospects.
You are not going to find anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who want answers fast.
So let’s take a deeper look to the live chat system to know who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a buy within minutes of communicating via the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. For instance, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real time. So if someone is looking at a pair of shoes you sell on your site, you know precisely what to begin talking about, and you have the instruments for creating canned answers for specific parts of your website. Click To Chat
The obvious beginning to this review is that the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees all the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the talks come in real time ), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and after the dialog. Feel free to change around colours, set triggers for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the go. For example, if you need to leave the workplace but still want to provide the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer service is constantly handled, since it works just like texting from the phone.
The reporting is just one of the strongest sections of Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is provided for reading about updates and tips, while the Guides page is filled with advice on how to sell online, the way to manage rude customers, how to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and about the website for many programs. Click To Chat
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the provider delivers a solid free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of characteristics that you don’t get with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats per month, a 1 day discussion history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping down expenses. In this article, we discuss with you some responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When deciding upon a live chat program, it’s essential that the software integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big aid groups. Click To Chat