Why choose Crisp? Click To Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right decision for your company and startup as well. You will understand how to compare live chats and which metrics could be important for you also. Click To Chat Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity and the pricing seems to outperform the benefit. So our choice was clear at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others combined with a badly implemented search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we make because we really want to earn contact with them all. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do in Storyblok, we do not want to limit the consumer to the use of the machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics people live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we want to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the whole team was dropped immediately. We have started to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for analyzing. Click To Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources – so we focused on how they work and function with Slack. We analyzed some of these and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and feature together with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we did not need but would need to cover. We’re glad to state that we believe we have the best match for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you have a question or want to inform us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Click To Chat Software