Intro Click To Chat Software Reviews
There’s no reason live chat should not be simple. Click To Chat Software Reviews
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small businesses provide instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat platform to know who it is best for and all of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were able to convince customers to commit to a buy within minutes of communicating through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it hard to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you know precisely what to begin speaking about, and you even have the tools for making canned responses for specific components of your site. Click To Chat Software Reviews
The obvious beginning to this particular review is that the actual chat interface. Does it feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have happened before. It works exactly like an instant messenger, (where the chats arrive in real-time), but it also lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and after the dialog. Feel free to modify around colours, set causes for when the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would love to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer support is continually managed, as it works just like texting from the phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on the best way to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email support in-app and about the website for all plans. Click To Chat Software Reviews
Pure Chat does not have a free trial. But you don’t need one at all, because the provider offers a strong free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats each month, a one day chat history and native mobile programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this report, we share with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not pleased with their services. Read these instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the software integrates with other software your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and small operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with big support groups. Click To Chat Software Reviews