Intro Click To Chat Solutions
There is no reason live chat shouldn’t be simple. Click To Chat Solutions
It’s all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more prospects.
You’re not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat platform to understand who it’s ideal for and all of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has normally favorable evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to setup and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within minutes of communicating through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you may track your visitors. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real-time. So if somebody is considering a pair of sneakers you sell on your site, you understand exactly what to start speaking about, and you even have the tools for making canned answers for specific components of your site. Click To Chat Solutions
The obvious start to this review is that the true chat interface. Does this feel usable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to manage live chats while on the move. For example, if you have to leave the office but still wish to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually executing the chats, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer support is constantly handled, since it works just like texting from your phone.
The reporting is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. By way of instance, a site is supplied for studying about updates and suggestions, while the Guides page is full of information on how best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email support in-app and on the web site for many plans. Click To Chat Solutions
Pure Chat does not have a free trial. But you don’t want one at all, because the company delivers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats each month, per 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything out of the previous plan and service for ten users, five websites, an infinite chat history and the capacity to eliminate the Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping down expenses. In this article, we discuss with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with only a few goods and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large support groups. Click To Chat Solutions