Why Select Crisp? Click To Chat Vendors
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live chats and which metrics could be significant for you also. Click To Chat Vendors
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblok, we do not wish to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with most options ), or you might go for one chair for every team member. Since we like to have this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We have begun to compare the very first paid plan against most of the high tier programs to observe how the price scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Click To Chat Vendors
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and feature with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we did not need but would have to pay for. We’re glad to state that we think we have the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. If you’ve got a query or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Click To Chat Vendors