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There’s no reason live chat shouldn’t be easy. Cloud Smartdraw
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small companies deliver instant replies and convert more leads.
You are not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who want answers fast.
So let us have a deeper look to the live chat platform to understand who it is ideal for and all of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate because of its user-friendly interface. They also like the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said they have been able to persuade customers to commit to a buy within moments of communicating via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. By way of example, if you are sitting on the Chat backend you have the capability to view which users are surfing your website in real time. So if somebody is looking at a pair of shoes you sell on your website, you know precisely what to start speaking about, and you even have the tools for making canned answers for specific parts of your site. Cloud Smartdraw
The obvious start to this particular review is that the actual chat interface. Does it feel usable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the chats come in real time ), but it also lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like prior to, during and following the dialog. Feel free to change about colors, set causes for when the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You have the chance to go with the default option stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the go. By way of instance, if you have to leave the office but still wish to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are all carried over to the mobile apps. You have settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer support is continually managed, as it functions just like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and on the website for many programs. Cloud Smartdraw
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the company offers a solid free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the previous plan and support for ten users, five sites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free program for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we discuss with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
When choosing a live chat program, it’s essential that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with large support teams. Cloud Smartdraw